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	<title>Comments on: Understanding Customer Engagement</title>
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	<description>Tracking the convergence of society, media and technology</description>
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		<title>By: grizel</title>
		<link>http://expedientmeans.com/2008/04/10/understanding-customer-engagement/#comment-187</link>
		<dc:creator><![CDATA[grizel]]></dc:creator>
		<pubDate>Fri, 11 Apr 2008 21:21:44 +0000</pubDate>
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		<description><![CDATA[Hi, this is Jen from the OHIKEA site you mention. Seems like you enjoyed the lecture!

I just wanted to clarify that IKEA treated me WONDERFULLY. Even when they asked me to stop using the domain they did it very nicely and I fully understood why they were asking (I still get calls from folks thinking my site is somehow for the store! Or did until I removed my phone number a few weeks ago.) I just didn&#039;t have time to deal with it, still don&#039;t but I am working on it now.

As I told Brian, the entire four years thus far of OHIKEA I was treated as media, I got press releases when the reporters did and even got interviews when I wanted. I had phone number and emails to the main guy for media relations and even I think formed a pleasant friendship. As any blogger will tell you Media AIN&#039;T a bad thing to be regarded as in this time of legal happy corporations out to squash you for making a sneeze that sounds like your brandname. I never got a C&amp;D, I never got even a stern word. They were if nothing else amused by me, always polite and friendly, and treated me as well as they possibly could have. I have NO complaints about them at all, they are fabulous people and always very nice to me when I come shopping. (Many of them even read my site regularly!)

I&#039;m happy to say Flatpackohio.com will be making its debut soon, and take ohikea will jump to it when it&#039;s done. (Still working on that! Moving blogs ain&#039;t fast)]]></description>
		<content:encoded><![CDATA[<p>Hi, this is Jen from the OHIKEA site you mention. Seems like you enjoyed the lecture!</p>
<p>I just wanted to clarify that IKEA treated me WONDERFULLY. Even when they asked me to stop using the domain they did it very nicely and I fully understood why they were asking (I still get calls from folks thinking my site is somehow for the store! Or did until I removed my phone number a few weeks ago.) I just didn&#8217;t have time to deal with it, still don&#8217;t but I am working on it now.</p>
<p>As I told Brian, the entire four years thus far of OHIKEA I was treated as media, I got press releases when the reporters did and even got interviews when I wanted. I had phone number and emails to the main guy for media relations and even I think formed a pleasant friendship. As any blogger will tell you Media AIN&#8217;T a bad thing to be regarded as in this time of legal happy corporations out to squash you for making a sneeze that sounds like your brandname. I never got a C&amp;D, I never got even a stern word. They were if nothing else amused by me, always polite and friendly, and treated me as well as they possibly could have. I have NO complaints about them at all, they are fabulous people and always very nice to me when I come shopping. (Many of them even read my site regularly!)</p>
<p>I&#8217;m happy to say Flatpackohio.com will be making its debut soon, and take ohikea will jump to it when it&#8217;s done. (Still working on that! Moving blogs ain&#8217;t fast)</p>
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