It’s not so much that Steve Jobs has stepped down as the head of Apple that saddens me, it’s the reason why he is stepping down. Cancer invades so many people’s bodies and it’s a ruthless scourge. Regardless of which side of the technology war you are on, no one should be happy about the [...]
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Facebook is a Tough Place for Brands to Call Home
April 9, 2011
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There’s no denying that Facebook is becoming a major channel for brands on the planet. I spend quite a bit of time there and likely you do as well. Brands are investing significant amounts of thought, human capital and money in hopes of garnering customer engagement and eventually revenue. But Facebook doesn’t make it easy. [...]
Read moreAdaptive Marketing: Coping with Real Time Customers
May 14, 2010
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The theme of the recent Forrester Marketing Forum held in Los Angeles this past April was Adaptive Marketing: How to Design a Flexible Organization to Thrive on Change. As usual there were Forrester speakers and presentations by big brands who have been working to either adapt their own marketing efforts to the fast-changing consumer, or providing [...]
Read moreThe Art of Selecting a Technology Vendor
May 5, 2010
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Lots of us find ourselves in a situation where we need to either acquire a new technology or replace a current supplier with someone else. It’s a complicated discussion to be taken seriously. I’ve probably led no less than 25 of these initiatives over my career. Some years ago we were looking to replace our [...]
Read moreA Great Online Experience is like The Twilight Zone
February 3, 2009
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Updated: February 8, 2009 The classic 30 minute television drama is all but extinct, having given way to reality shows and various forms of forensics and autopsy programs. Thanks to Me TV and Nick at Nite numerous classic (and not so classic) shows still live. There is one show from television past that has a [...]
Read moreMovie Studios Try to Reinvent Themselves in 3D
January 13, 2009
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U.S. film studios enjoyed a lock on the moving picture experience for many years before television invited itself to the party. Movie moguls were afraid that television was replicating the movie house experience so they completely changed the format from a standard 4:3 aspect ratio screen to a much wider screen. This helped them differentiate [...]
Read moreRapid Fire Marketing Techniques are Required for Social Sites
December 14, 2008
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The New York Times recently ran a story by Randall Stross assessing how big brands are doing with advertising campaigns on social networking sites like Facebook. The results have not been encouraging for advertisers. Top line: big brands can get consumers interested (term used loosely) using old school tactics like sweepstakes or spend gobs of [...]
Read moreForrester Finance Forum 2008 – First of Three
June 25, 2008
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Great Customer Experience: Easy to Say, Hard to Do. Just returned from the Forrester Research Finance Forum held in New York June 23rd and 24th. Forrester is a research company that does an excellent job at spotting trends, doing deep dive research, and providing companies with helpful insights. I have been a client of Forrester [...]
Read moreHuman + Machine = Manifesto
May 6, 2008
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For purposes of the post, Human is the Marketing department and Machine is the IT department. Manifesto is my rant. Nothing should be read into the terms. I have the highest regard and respect for IT and Marketing people (I am one) everywhere. I attended Interwoven’s annual client summit, GearUp 2008, held in San Francisco [...]
Read moreNeuroMarketing – New Tools For Engaging Customers
April 20, 2008
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Fast forward to some time in the future. The marketing game has completely changed, having evolved beyond test and control, research, etc. Imagine you can understand how your customers react to your products. By react I mean physical responses such as eye movements, heart rate, breathing pace, galvanic skin response and body language. You can [...]
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