There’s no denying that Facebook is becoming a major channel for brands on the planet. I spend quite a bit of time there and likely you do as well. Brands are investing significant amounts of thought, human capital and money in hopes of garnering customer engagement and eventually revenue. But Facebook doesn’t make it easy. [...]
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There is No Social Media Playbook
January 6, 2011
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As the calendar has turned to 2011, we have been inundated with an endless barrage of Social Media predictions compiled by experts and dabblers alike. Some of what I have read are excellent and well informed perspectives backed by data and research, while others appear to be, well, nil-informed. As Yogi Berra once said, “Prediction [...]
Read moreThree Years of Blogging. Really.
October 13, 2010
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Breaking news! Today marks the third anniversary of my first blog post, and you probably don’t care. But that’s the beauty of a blog. People post even if no one cares. The past 1,095 days as a blogger will be remembered by me as both an enriching and challenging experience. One has to face the [...]
Read moreAdaptive Marketing: Coping with Real Time Customers
May 14, 2010
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The theme of the recent Forrester Marketing Forum held in Los Angeles this past April was Adaptive Marketing: How to Design a Flexible Organization to Thrive on Change. As usual there were Forrester speakers and presentations by big brands who have been working to either adapt their own marketing efforts to the fast-changing consumer, or providing [...]
Read moreConsumers Wield New Found Power – Is it Being Abused?
November 7, 2009
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I have always been an advocate for listening to the voice of the customer. In the eighties I was the GM for a bookstore chain. From time to time I would receive letters from customers who had an unpleasant experience with a staff member, or felt our practices, or title selection, was not acceptable. I [...]
Read moreMultichannel Mania at the 2009 Forrester Consumer Forum
October 30, 2009
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Just back from the Forrester Consumer Forum. I say just back, but actually it took place in my hometown, Chicago. There was a great turn out and some very engaging keynotes. One of the major benefits of attending a Forrester event is the quality of presenters and attendees. I had lunch with Brad Brooks, VP [...]
Read moreUser Generated Content Disrupts Brand Search Results
August 23, 2009
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In a June 8, 2009 article from Marketing Vox and Nielsen BuzzMetrics SES Magazine entitled Turning Blogs and user-Generated Content Into Search Engine Results, Chris Aarons, Andru Edwards and Xavier Lanier state: 25% of search results for the world’s Top 20 brands link to user generated content This is probably at once exciting and frightening for [...]
Read moreWill the Next Agency be the Client?
April 11, 2009
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I’ve worked with agencies nearly all my professional life. Big, small, east coast, west coast, midwest, south, you name the region, I’ve worked with a company based there. Always thought I should switch sides at least once in my career and work for one, but so far the opportunity hasn’t presented itself. Perhaps someday it [...]
Read moreAll the News That’s Fit to Digitize
March 13, 2009
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There is a precipitous drop in printed newspaper readership. Digital media delivers the same information more quickly, more efficiently and of course in an interactive manner that paper can’t touch. But touch is an important distinction. You can touch a newspaper. How many of us love to wake up Sunday morning and reach for a [...]
Read moreRapid Fire Marketing Techniques are Required for Social Sites
December 14, 2008
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The New York Times recently ran a story by Randall Stross assessing how big brands are doing with advertising campaigns on social networking sites like Facebook. The results have not been encouraging for advertisers. Top line: big brands can get consumers interested (term used loosely) using old school tactics like sweepstakes or spend gobs of [...]
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