I have job openings on my Design, Customer Experience and Social Media team in E-Business at Discover Financial Services. Join a high performing and diverse group of experienced and energetic professionals as we chart and execute the companies’ digital strategy. We’ve been on the web since 1995 and serve millions of consumers everyday, by helping [...]
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Mobile = Shift For Designers and Consumers
March 18, 2010
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Humans have always been obsessed with what they need to “take along” whether it’s going to work or play. The advances of mobile phones and apps has led many of us to shift activities we once did exclusively on a desktop/laptop to our smartphone. This is naturally followed by an increase in the number of [...]
Read moreAdvancing the Useful, Usable, Desireable Framework
December 25, 2008
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Forrester Research frequently advocates for their usability framework of useful, usable and ultimately desirable. The first two are table stakes and where designers spend most of their effort. When there is the luxury of time, which almost never happens, then one can strive for that elusive territory of desirability. If users find your design desirable [...]
Read moreForrester Consumer Forum 2008: Maslow is Dead – First in a Series
October 31, 2008
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I attended the Forrester Consumer Forum in Dallas earlier this week. It was my 16th Forrester event which speaks volumes about how I respect the company, value their people and study their work. It’s a day and a half of data, insights and big thinking with a sprinkling of small track sessions scaled down to [...]
Read moreAgile Development in Training
August 18, 2008
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Many firms are giving Agile Development a go, and it’s easy to understand the corporate motivation. Get to market faster with the highest value projects. In our company we’re in the 2009 planning cycle and struggling with the prioritization process and a crushing number of initiatives. All projects are scored for value to the firm [...]
Read moreMellon Odyssey Ends, I Think
July 17, 2008
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I set out to do the simple task of certifying my taxpayer identification number at the request of Mellon Investments, and ended up spending nearly an hour over three days and it’s still not done. You can see the earlier posts here and here. Today I tried again to log into my account. Couldn’t, but [...]
Read moreAnother Cross Channel Failure – Mellon
July 15, 2008
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I received a mailing from Mellon Investment today with a request to identify and certify my taxpayer information. I was provided with two ways to carry out this request; over the phone or through the Internet. I had already set up my account so online was an easy choice. I logged in and followed the [...]
Read moreFlock Seamlessly Merges Browser and Social Media
July 1, 2008
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Social community sites are popping up all over the web. If you’re active on several of them, like me, you are constantly navigating back and forth to see what’s going on, comment, blog, etc. It’s constant clicking and page loading. Having all this inside a browser would be a cool idea wouldn’t it. Well it’s [...]
Read moreHow to Frustrate Your Site Users
May 13, 2008
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AT&T is my home telephone provider. I switched from MCI WorldCom (remember Bernie Ebbers now incarcerated for fraud and conspiracy) because MCI couldn’t understand that they needed to come to my newly constructed home to actually connect the phone wires from the outside of the house to the inside switch box. You don’t want me [...]
Read moreHuman + Machine = Manifesto
May 6, 2008
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For purposes of the post, Human is the Marketing department and Machine is the IT department. Manifesto is my rant. Nothing should be read into the terms. I have the highest regard and respect for IT and Marketing people (I am one) everywhere. I attended Interwoven’s annual client summit, GearUp 2008, held in San Francisco [...]
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