Yesterday I wrote about the problems I encountered with the Mellon Investor web site. I was forced to call today to conduct my transaction. Got
I received a mailing from Mellon Investment today with a request to identify and certify my taxpayer information. I was provided with two ways to
Is Net Promoter Score the Holy Grail? Second in a three part series of observations from the annual Forrester Finance Forum, How to Deliver Great
Great Customer Experience: Easy to Say, Hard to Do. Just returned from the Forrester Research Finance Forum held in New York June 23rd and 24th.
AT&T is my home telephone provider. I switched from MCI WorldCom (remember Bernie Ebbers now incarcerated for fraud and conspiracy) because MCI couldn’t understand that
Newsweek Magazine ran a short article summarizing a new book called The Wine Trials by Robin Goldstein. The trials consisted of 500 volunteers (everyday drinkers and