Tag: Bain & Company

• Customer Experience Forrester Research

  Forrester Finance Forum 2008 – Second of Three

  Is Net Promoter Score the Holy Grail? Second in a three part series of observations from the annual Forrester Finance Forum, How to Deliver Great Customer Experiences, held in New York June 23rd and 24th. Go here to read part one. Photo Credit: Steve A Furman Bill Doyle, Vice President…

  June 29, 2008