Yesterday I wrote about the problems I encountered with the Mellon Investor web site. I was forced to call today to conduct my transaction. Got through to an agent quickly, but she couldn’t help. Couldn’t explain why I go the error message, confirmed my account was not locked, and informed me they were having problems with their Interactive Voice Response System, which is why I didn’t hear the prompt. Her only offered solution was for me to go back to the site, download a paper form, fill it out and mail it in.
So this evening I went back to the site to do this and I was unable to log in. Error messages indicated that either my investor number or PIN were not valid. Triple checked my entries. They are correct. Now I have to call them again tomorrow. I’m too busy for this.