We knew it was only a matter of time. We just didn’t know how much time. It appears as if that long dreaded day has arrived. By “it” I mean Radio Shack filing for bankruptcy. Radio Shack has been a staple on 4,000 American streets for decades. It was founded in 1921 by the Deutschmann brothers and was the destination of millions of dads, and moms, who walked into their local Shack in search of everything from batteries to diagnostic equipment to an additional cell phone charger. It was not a retailer that emerged because of a fashion trend or a personal hobby. No, no, no. This franchise was in search of a much more noble purpose. It provided a place where Americans could go to see, touch and purchase electronics and home technology. It was the first of its kind and the last of its kind.
The Shack was a savvy retailer—correction, merchandiser—that figured out long ago our country was headed for a serious case of addiction to the magic of technology. The tech then was radio and television waves broadcast across the landscape, captured by antennas and transformed into audio and video that arguably, had more to do with shaping this countries’ culture than almost anything else.
My father was an electrical engineer. He was constantly tinkering with the insides of radios and televisions. Capacitors, transistors, resistors, rectifiers, vacuum tubes; his workshop was full of them. I knew what a printed circuit board was when I was 8 years old. He used a slide rule to compute equations, not a calculator, and wired a Color Bar and Dot Generator to an early color television to troubleshoot problems.
There’s a generation today that cannot wrap their heads around the concept of a Radio Shack, let alone consider entering one. I’ve heard some bid a happy farewell, while others never even noticed. The demise of Radio Shack is not like what happened to Blockbuster Video. Blockbuster relied on late fees to prop up revenue which is never a viable long term strategy. BV was unable to weather the digital tsunami and were completely lost when it came to the internet.
Radio Shack is not the Apple Store, not by a long shot. But it paved the way for Jobs and Cook to enjoy stunning success. How? By making electronics familiar, approachable and affordable. The Deutschmann brothers likely had no clue that their desire to bring radio equipment to the public would be laying the tracks for the digital world.
In contrast Radio Shack did embrace the Web and shifted lots of their sales to eCommerce. But it’s very difficult to keep a single brand relevant for decades when you’re being drowned out by new and more interesting messages. Best Buy and Circuit City came along with more ad muscle and bigger stores, further squeezing Radio Shack into smaller spaces in strip malls. Then Amazon came along and soon the American public was trained to shop by Web search and picking up their packages off the porch instead of driving to a shopping destination.
Over the years, Radio Shack saved me many times. The need for a USB extension cord, a liPo Battery voltage meter, but most often it was their small electrical parts that I needed to keep my tinkering habit fueled.
They are not going away forever. Many stores will remain while others will be taken over by the cell phone provider Sprint who will maintain some items from Radio Shack.
Another page is turned.
One thought on “Radio Shack Nurtured a Culture of Everyday Technology”
Love reading these Steve!
I can tell you with certainty that taking the Jawbone corporate wellness practice where I could have ‘gotten experience’ working with Tier 2 retailers would have been a disaster – especially considering Radio Shack was the leading Tier 2 for them at the time.
Thankfully SDL came calling and I’m in Customer Experience which is where I belong!
Be well, Gian