Expedient MEANS

Notes on Film, Art, Writing, Technology and other things by Steve A Furman

  • The King’s Speech – Film Review

    British drama is the ultimate tautological. They are forever and permanently linked. And despite the discomfort this has caused millions of Brits over the centuries, it has yielded some extremely good works of cinema for us to enjoy and examine. So all is not for naught. This year we are given a rare gift in The Read more

  • Can Customer Experience Drive Business Decisions?

    Companies are getting more serious about delivering a better customer experience. Thanks to research firms, passionate consultants and champions inside company walls, senior executives are more aware of CX and willing to support staff and programs to improve it. So how far will they go? Right now it’s about making business decisions and then trying Read more

  • The Beginning of the End for the PC? Not Exactly.

    Pundits aplenty have been predicting that smartphones will be the predominant device for accessing the web in the near future. That future may be accelerating. IDC, the International Data Corporation, has reported that smartphones have now out shipped personal computers. Smartphone shipments have tripled, while PCs shipments are growing at less than 50%. In the Read more

  • Assessing the Value of Research and Thought Leadership

    On Friday, January 21, 2011, I had a distinct honor. I sat on a panel before the entire global sales team of Forrester Research in Boston to discuss how firms measure the value of research, as well as what I like most and least about Forrester. It’s one of those things that you wish all Read more

  • Think + Action = Results

    Today we honor Martin Luther King, Jr. He was a man who obviously thought long and hard about important things and how to change them so more people could have equal opportunity to pursue their dreams. Dr. King knew his actions were putting him in danger, but he calculated that risk and determined pursuit of Read more

  • Working in the New Digital Design Landscape

    You can pretty much break the web down into three phases. The first was Read, the second saw the emergence of Distribution & Commerce, with the third being Communication. Phase is not really the right word, dissolves may be better choice. The Internet has taken everything it was from the prior phase and brought it Read more