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A Remarkable Customer Experience
My brother-in-law, Michael Roberts sent me this video last week. You may have seen it, maybe you haven’t. Please watch it. It’s called The Simple Truths of Service, and comes from the work that Ken Blanchard and Barbara Glanz have done as management consultants. I have taken a number of Blanchard classes and read his Read more
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The Assassination of Jesse James by the Coward Robert Ford – Film Review
I’m a little late on this one, having missed it in the theater. I selected it on this very rainy day primarily on the Academy Award nominations of Casey Affleck for Best Supporting Actor and Roger Deakins for Best Cinematography. Neither won, but both efforts have been critically acclaimed. The Assassination of Jesse James by Read more
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Hybrid War Heating Up
Toyota won the first hybrid car battle with the Prius, having beaten out Honda’s Insight at the turn of this century. But Honda’s back for their next at bat, and strangely enough it’s called the Insight again. Quite frankly I completely forgot about the Insight, so Honda’s probably thinking that most people are like me, Read more
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Remembering September 11, 2001
The towers have been gone for seven years now, and with them over 3,000 who lost their lives there, at the Pentagon and in the Pennsylvania plane crash. They are sorely missed. Many others suffered injuries that day and survived. What to do with that sacred ground in New York has been the topic of Read more
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CERN to Send First Beam of Protons Through Collider
As mentioned in an earlier post here, the European Organization for Nuclear Research has been building a massive particle collider over the last 14 years at a cost of $8 billion. It is now complete and ready to be placed into service. Some think these experiments could cause dark matter to envelope the earth and Read more
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Don LaFontaine, Voice of the Movies is Dead
We all know the voice. It’s the one you hear when you’re sitting in a darkened movie theater waiting for the feature presentation to begin. The trailers for coming attractions are projected and so is that voice. Deep, diction perfect, clear like a galloping horse in the night, cutting through the lighting fast visuals and Read more
