Tag: Expectations

• Customer Experience Social Media Social Networks Voice of the Customer

  Consumers Wield New Found Power – Is it Being Abused?

  I have always been an advocate for listening to the voice of the customer. In the eighties I was the GM for a bookstore chain. From time to time I would receive letters from customers who had an unpleasant experience with a staff member, or felt our practices, or title…

  November 7, 2009