I was contemplating whether or not to blog about why I’m on Twitter and how I use it. My first Tweet was February 23, 2008. For
Category: Social Media
Five Years on Twitter, or How I Spent 18.1 Days of my Life
Updated April 5, 2013. Some content previously published. I’ve been using Twitter for five years. It’s amazing to see how much Twitter has changed over
SXSW – Storytelling
Austin welcomed the 20th SXSW Interactive event. That’s right twenty years. Despite the fact that digital moves at the speed of light, it has a
Improving the Customer Experience with Social Media
I have been thinking lately about how customers form their perceptions of brands and what we can do about influencing those memories. Brands and products
Caution: Universe Change
Today we lost an hour from our clock as daylight savings time made its return. That seems appropriate. Here in Chicago we vaulted from fall
Social Media: It’s Déjà vu All Over Again
From about 1995 to 2003 the departments inside firms who were responsible for establishing and maintaining the enterprise online presence had to do most everything
