Last week a steamy New York City hosted the Forrester Research Customer Experience Forum, Outside In: The Power Of Putting Customers At The Center Of Your
Category: Customer Service
Improving the Customer Experience with Social Media
I have been thinking lately about how customers form their perceptions of brands and what we can do about influencing those memories. Brands and products
A Good Customer Experience is a Positive Company Outcome
Customer experience can have numerous meanings, mostly likely driven by where you work in a company. I have been polling people for a while now
Say Goodbye to the Call Center
Earlier this week I attended the Customer Response Summit in Hollywood, Florida. It’s an In The Know event, a company that stays on the forefront
Note to Consumers, Operators are Standing By
A growing number of consumers are posting comments about a product or experience they’ve had with a brand on a blog or Twitter and expecting
American Airlines Charges $15 to Send an E-mail!
I booked a flight for myself and family to visit my mother and sister during the holidays. The tickets were pretty expensive so we elected
