I attended the Money 2020 conference in Las Vegas this November. It’s a gathering of over 7,500 financial and technology professionals from over 60 countries. Essentially we all talk about the innovation of money and payments, both of which are undergoing unprecedented disruption. It was the forum’s 4th year but my first and I found it […]
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The Death of “Just in Case” Web Design
February 18, 2014 
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Ever since the first web browsers were created in the mid 1990’s people have been endlessly debating on how to design a web site. Or more specifically their companies’ site. At first it was left to a small group of people to make the decisions, because it was probably a fad and why spend time […]
Continue readingTesla: Inventor of the Electrical Age: Book Review.
December 26, 2013 0 Comments
A search on Amazon of “Nikola Tesla in books” will repaint your browser with 1,872 choices. A Viemo search on Nikola Tesla will yield 552 videos across 56 pages. That’s too much content for me to absorb with my busy schedule so I did what I always do when faced with so many choices. I chose carefully. My choice […]
Continue readingSXSW – Digital’s Dark Side
March 14, 2013 0 Comments
UPDATE March 30, 2013 Video embedded below On day two I entered a Hilton meeting room to listen to John Hagel‘s talk, Moving Story to Narrative. Mr. Hagel is Co-Chairman of Deloitte’s Center for the Edge, a practice that helps senior executives and brands better understand and benefit from emerging opportunities and new technologies. His distinguished career […]
Continue readingSXSW – Storytelling
March 12, 2013 4 Comments
Austin welcomed the 20th SXSW Interactive event. That’s right twenty years. Despite the fact that digital moves at the speed of light, it has a way of creeping up on us. We’ve become so comfortable with it permeating nearly every corner of our lives we hardly notice when it does. And so there I was […]
Continue readingIt’s December 2013. Did you Achieve Your Goals?
February 5, 2013 0 Comments
Thought you’d like that headline. We have turned the January corner and if you are like many people in the corporate world you are still working on your 2013 goals. Yeah mine are done! Oh that was a bit smug wasn’t it. Well no matter, soon enough you will finalize them, get them approved, revise […]
Continue readingNo Longer an Empty (Nest)er
December 27, 2012 0 Comments
I received a Nest wireless thermostat as a present this year and I am beyond thrilled. I know Santa can bring many things so why ask for a thermostat? Most of us don’t give thermostats much thought. For decades the thermostat did not go through any evolution. It was a small, round ring on the […]
Continue readingSavvy or Dependent?
November 30, 2012 1 Comment
I heard a young man (Generation Y) ask me to finish this sentence about himself, “I am technology _________.” The obvious answer was “savvy,” but the answer he was looking for, to describe his generation and many who will follow, was “dependent.” We’re through the looking glass here and into all new technology territory. Savvy […]
Continue readingOutside In: Forrester Customer Experience Forum 2012
July 1, 2012 0 Comments
Last week a steamy New York City hosted the Forrester Research Customer Experience Forum, Outside In: The Power Of Putting Customers At The Center Of Your Business. The forum content was carefully designed to support and provide real world examples connected to the upcoming book Outside In by Kerry Bodine and Harley Manning. I was stunned […]
Continue readingCaution: Universe Change
March 11, 2012 1 Comment
Today we lost an hour from our clock as daylight savings time made its return. That seems appropriate. Here in Chicago we vaulted from fall right into spring, bypassing the mess of winter we are usually required to endure. It’s the universe’s way of trying to keep up with the manic pace of convergence here […]
Continue readingNavigation and the Power of Purity
March 5, 2012 0 Comments
In the early days of the web we were so excited. Hyper-links were sexy and we would spend the day blanketing our pages with them. Those wonderful blue symbols underlined (also in blue). Spectacular. The job was to find offline content and convert it into HTML and connect it to one of these little blue […]
Continue readingThe Printed Word: Why Books Will Survive the Digital Age
January 6, 2012 9 Comments
I’ve always been a book person. No, I mean a BOOK person. Collector, curator, lover of the dust jacket, size, shape and smell of the printed word on paper. I know how books are paginated, printed, bound, packed, shipped, and how to write a publishing contract. My first career was the general manager of an […]
Continue readingFour Years of Blogging – So What
October 24, 2011 0 Comments
This month marks my fourth year of writing on this blog. I have posted 265 times, created 147 categories and made 725 tags for all this content. This pales by comparison to tens of thousands of others, and I’m not even talking about the pros. For me this has been and continues to be an […]
Continue readingStart Small, Then Subtract
September 13, 2011 0 Comments
Addition or subtraction? It’s not a trick question (boxers or briefs?). It’s a legitimate question. Designing interfaces today is more challenging than ever. As servicing, marketing, branding, lines of businesses, channels and devices converge, it is more important to leverage data to make the right display choices. But there is so much data, and it’s […]
Continue readingSay Goodbye to the Call Center
May 13, 2011 0 Comments
Earlier this week I attended the Customer Response Summit in Hollywood, Florida. It’s an In The Know event, a company that stays on the forefront of how corporations are dealing with customer care and customer experience in this rapidly evolving digital landscape. We used to call it Web 2.0, but that doesn’t capture what’s happening […]
Continue readingeMetrics Marketing Summit 2011 – Data Storytelling
March 15, 2011 2 Comments
This was my first eMetrics Summit, and I must say I was quite impressed all around. I was asked to present and sit on a panel about social media metrics and so I arranged my schedule to specifically attend that Monday session. Fly in late Sunday and back out early Tuesday. I soon discovered that […]
Continue readingiPod Nano to Become a Touch Watch
December 4, 2010 1 Comment
Scott Wilson is the founder of Chicago based design firm MINIMAL, and he has a new project. Mr. Wilson and his colleagues are working to integrate the Apple iPod Nano into the first multi-touch wrist watch. How cool is that! Scott’s studio seems to have the chops to do this, having worked in technology, interaction and […]
Continue readingThink Finance with Google: Tortoise and Hare Mash-up
November 20, 2010 0 Comments
It’s been more than two years now since Lehman Brothers collapsed, signaling the public start of the worst economic crisis in U.S. history. Two years in a downward spiral, followed by a bit of leveling off and now a narrow beacon of light piercing the blackness. Despite all those headwinds and pressure, most financial services […]
Continue readingPassion and the Digital Space: A Moment in Time
September 18, 2010 0 Comments
There are over 133,000,000 blogs actively indexed by Technorati. Each day 900,000 posts are published to those blogs and they are read by 346,000,000 people worldwide. Well, maybe not all of those 900 million posts are read. Those numbers stagger the mind (see source here). But serious blogging is about words, not numbers. Content, not […]
Continue readingAutomation and Headcount
July 12, 2010 0 Comments
Most of us are always reviewing org charts and work flows in search of ways to become more efficient. Over time businesses evolve, economic climate changes and technology advances, often spawning automated solutions that can do what was once manual. On the surface automation seems like a no-brainer trade off of human capital. And why […]
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