Nine years ago this evening I sent my first Tweet. I believe this was after I joined Facebook, but it’s all a blur. For years
Category: Twitter
Six Years on Twitter. How Many More?
I was contemplating whether or not to blog about why I’m on Twitter and how I use it. My first Tweet was February 23, 2008. For
Five Years on Twitter, or How I Spent 18.1 Days of my Life
Updated April 5, 2013. Some content previously published. I’ve been using Twitter for five years. It’s amazing to see how much Twitter has changed over
Improving the Customer Experience with Social Media
I have been thinking lately about how customers form their perceptions of brands and what we can do about influencing those memories. Brands and products
Four Years of Blogging – So What
This month marks my fourth year of writing on this blog. I have posted 265 times, created 147 categories and made 725 tags for all
Say Goodbye to the Call Center
Earlier this week I attended the Customer Response Summit in Hollywood, Florida. It’s an In The Know event, a company that stays on the forefront
