This month marks my fourth year of writing on this blog. I have posted 265 times, created 147 categories and made 725 tags for all
Category: Convergence
Start Small, Then Subtract
Addition or subtraction? It’s not a trick question (boxers or briefs?). It’s a legitimate question. Designing interfaces today is more challenging than ever. As servicing,
Say Goodbye to the Call Center
Earlier this week I attended the Customer Response Summit in Hollywood, Florida. It’s an In The Know event, a company that stays on the forefront
eMetrics Marketing Summit 2011 – Data Storytelling
This was my first eMetrics Summit, and I must say I was quite impressed all around. I was asked to present and sit on a
iPod Nano to Become a Touch Watch
Scott Wilson is the founder of Chicago based design firm MINIMAL, and he has a new project. Mr. Wilson and his colleagues are working to
Think Finance with Google: Tortoise and Hare Mash-up
It’s been more than two years now since Lehman Brothers collapsed, signaling the public start of the worst economic crisis in U.S. history. Two years
