Month: December 2007
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American Airlines Finds A Way
Several posts ago I commented on a recent experience traveling United Airlines. It was a mixed bag, as anyone who travels by air these days knows is a generous statement. But I recently had an experience with American Airlines that proves a great customer experience can be delivered regardless of…
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National Treasure: Book of Secrets – Film Review
I know this is not one of those serious, adult dramas, but the National Treasure films are a kind of guilty pleasure; a welcome interlude from the more emotional, sophisticated pictures. I am fascinated with American history, having explored Washington, D.C. more than a dozen times. When I’m there I…
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I Am Legend – Film Review
If you’ve gotten this far you probably know that I Am Legend is a Vampire movie about the last man (almost) left alive on earth. It stars Will Smith as Robert Neville, a military scientist-type who has taken it on himself to find a cure and vaccine for a disease…
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Neuro-Typicals Still Struggle to Understand, But Keep Trying
New York Universities’ Child Study Center had a great idea. They were looking for a way to raise awareness of children’s neurological conditions. Certainly a noble idea. The ad agency BBDO worked pro-bono to create a campaign to interrupt consumers and get them to read the ads. Their creative execution…
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One Laptop Per Child
I’m sure many of you know of this visionary project from the OLPC Foundation to distribute laptops to less fortunate children across the world. Their goal is to… Empower the children of developing countries to learn by providing one connected laptop to every school-aged child. OLPC was founded by Nicholas…
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Disney’s DVD Fast Play Technology Isn’t Fast
If you have kids you know what I’m about to describe. You have wiped the fingerprint smudges from a Disney DVD, loaded it in the player all while your kids are screaming to see it. On comes the FBI warning, then the Interpol warning (sometimes in French, that’s really helpful),…
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Sonos Solves Leopard Issues and Delivers a Great Customer Experience
I’m a huge fan of the Sonos music system. As posted a few weeks ago I was unable to get it to work with Mac OS Leopard. In that post I called for Sonos to develop a new version of their desktop controller software that would be compatible with Leopard.…
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iPod to PC Transfer Programs: Caveat Emptor
I recently had a some music files corrupted in iTunes. Uncorrupted copies were on my iPod, but iTunes doesn’t give you any option of copying music on your iPod back to iTunes. (Steve Jobs are you reading this? Why not?) So I did what any resourceful digital consumer would do,…