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Expedient Means

Film, technology and the art of seeing clearly

Month: May 2009

  • Note to Consumers, Operators are Standing By

    A growing number of consumers are posting comments about a product or experience they’ve had with a brand on a blog or Twitter and expecting the company to come right back that same day with a personalized message and solution. I’ve seen isolated incidents where some consumers return to the…

  • The New Yorker Cover Re-Imagined on an iPhone

    I’ve been getting The New Yorker magazine in my mailbox for about 13 years. The archivist in me used to save every issue. It was pretty easy, after all why did I buy a big house if I wasn’t going to fill it up? But three years ago I moved,…

  • Always Overhead

    Here’s a fascinating video of air traffic across the globe during a 24 hour span condensed down to about 2 minutes. It was taken by an orbiting satellite and includes the day/night footprint gliding across earth. The yellow represents large jet flights from the major carriers. You can see aircraft…

  • The Modern Wing Takes Flight

    The completion of the new Modern Wing of the Art Institute of Chicago adds an additional 264,000 square feet of gallery space to this already impressive museum. It’s now the second largest in the country, trailing only The New York Metropolitan Museum of Art. I had the good fortune of being…

  • Improving the Customer Experience Begins with Active Listening

    This is an expanded version of a presentation I gave at the Customer Experience Summit on May 13, 2009 at The Art Institute of Chicago. The event was hosted by TeaLeaf and OpinionLab. Feedback, Voice of the Customer, whatever you want to call it is not new. It was born with that first…

  • Bring on the Electric Car, Now

    If you are not familiar with TED you should remedy that immediately. TED stands for technology, entertainment and design. It began in 1984 as an annual conference to bring the brightest minds from these three arenas together. It has mushroomed from there. The site is filled with videos of talks…