Expedient MEANS

Notes on Film, Art, Writing, Technology and other things by Steve A Furman

Category: Customer Experience

  • Sonos Solves Leopard Issues and Delivers a Great Customer Experience

    I’m a huge fan of the Sonos music system. As posted a few weeks ago I was unable to get it to work with Mac OS Leopard. In that post I called for Sonos to develop a new version of their desktop controller software that would be compatible with Leopard.…

  • iPod to PC Transfer Programs: Caveat Emptor

    I recently had a some music files corrupted in iTunes. Uncorrupted copies were on my iPod, but iTunes doesn’t give you any option of copying music on your iPod back to iTunes. (Steve Jobs are you reading this? Why not?) So I did what any resourceful digital consumer would do,…

  • Double Fracture of the Left Ankle

    I don’t frequently write posts of a personal nature, but this event seems to warrant one. The Friday after Thanksgiving I was walking from house to garage and somehow I overshot the second step. All my weight came down on my ankle which was now turned 90 degrees from top…

  • Did Leopard Kill My Hard Drive?

    Early on in my computer life I was told by a friend to back up my data in preparation for the inevitable day when my hard drive would fail. “All hard drives fail,” he used to say. I’ve been using computers since 1986 and have never had a hard drive…

  • Doing My Time at the DMV

    Today was one of those days almost all of us face every three years; the visit to the DMV to renew your driver’s license. We so don’t want to participate in this process. But if you intend to be an active citizen, drive, get a job or travel on a…

  • It’s Time to Fly

    In the mid to late ’90’s I was a United boy all the way. Living in Chicago it was really easy. Home of United, great Boeing aircraft, attentive service. Why would you fly anyone else? Then things began to go downhill. The United Rising campaign had to be pulled because…

  • Objects in Mirror are Cleaner Than They Appear

    I don’t have a lot pet peeves, but this is one of them. The big car rental companies try to provide a good customer experience. They gas up the car and run it through their car wash so it’s ready for the next customer. But one small thing seems to…