It’s not so much that Steve Jobs has stepped down as the head of Apple that saddens me, it’s the reason why he is stepping
Customer experience can have numerous meanings, mostly likely driven by where you work in a company. I have been polling people for a while now
Earlier this week I attended the Customer Response Summit in Hollywood, Florida. It’s an In The Know event, a company that stays on the forefront
Companies are getting more serious about delivering a better customer experience. Thanks to research firms, passionate consultants and champions inside company walls, senior executives are
I have written about Sonos in this space from time to time. Sonos is a wireless music system that can connect with the digital files
I have always been an advocate for listening to the voice of the customer. In the eighties I was the GM for a bookstore chain.