On June 22nd and 23rd, Forrester Research held their first ever Customer Experience Forum at the Grand Hyatt in NYC with this timely theme; The Customer
A growing number of consumers are posting comments about a product or experience they’ve had with a brand on a blog or Twitter and expecting
This is an expanded version of a presentation I gave at the Customer Experience Summit on May 13, 2009 at The Art Institute of Chicago.
I know, I know, Amazon is where everyone goes to buy books, videos, even snow blowers. But for the pure book person, like me, Barnes
I booked a flight for myself and family to visit my mother and sister during the holidays. The tickets were pretty expensive so we elected
As mentioned in the last episode, this post will skip the Forrester speakers and customer presentations and cover one of the “outsiders.” Forrester always places