Category: Shopping

• Apple iPad Shopping

  Apple iPad Purchase Intent Poll – Are you Buying?

  Now that we’ve had some time to let the idea of the iPad sink in, I can’t help but wonder where we are on the purchase intent scale. At first I was solid on getting one. But now that I have done some extensive thinking on how to leverage it…

  February 4, 2010
• Books Customer Experience Shopping

  Barnes and Noble.com Making Progress

  I know, I know, Amazon is where everyone goes to buy books, videos, even snow blowers. But for the pure book person, like me, Barnes and Noble is still the preferred destination. Clearly Amazon’s site has been ahead for years, but the in store experience is not available to Amazon…

  January 25, 2009
• Convergence Customer Experience Forrester Research Shopping Social Media Social Networks Technology

  Last and Final from the Forrester Consumer Forum 2008

  As mentioned in the last episode, this post will skip the Forrester speakers and customer presentations and cover one of the “outsiders.” Forrester always places a strong speaker at the end of the second day in an attempt to help keep their attendees on site. It usually thins out anyway,…

  November 8, 2008