Category: Uncategorized
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Forrester Consumer Forum 2008: Consumer Driven Eco-systems – Second of Three
You can read my first post on the Forrester Consumer Forum, which provides set-up here. These forums are usually a great mix of analyst insights, customers talking about how they face and solve real business problems and “outsiders” as I affectionately call them. That is academics, consultants or futurists. The…
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Pandora on iPhone 2.0 Applications
Like millions of others, I was browsing the iPhone 2.0 applications on iTunes last Friday. I got my iPhone on June 30th, 2007, the first day it was available. I have been giddy over it ever since, but am comfortably encased in my talk and data plan, and don’t see…
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Forrester Finance Forum 2008 – First of Three
Great Customer Experience: Easy to Say, Hard to Do. Just returned from the Forrester Research Finance Forum held in New York June 23rd and 24th. Forrester is a research company that does an excellent job at spotting trends, doing deep dive research, and providing companies with helpful insights. I have…
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In a Taxi? You Just Might Be On Camera
San Francisco is on of my favorite cities. What’s not to like? It’s scenic, progressive, and has so many landmarks; Golden Gate Bridge, Coit Tower, the Embarcadero, Alcatraz. While traveling to the airport from the downtown district by taxi the other day, I noticed something I haven’t seen before. The…
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Video Self-Portrait From SFMOMA
I had an extra hour this week between sessions while attending a board of advisors meeting in San Francisco, so I walked two blocks to the Museum of Modern Art (SFMOMA). I really love this structure and was here while it was under construction, then came back a couple of times after…
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Understanding Customer Engagement
I attended the Forrester Marketing Forum in Los Angeles (April 7-9), where over 850 marketers from many of the world’s best known brands gathered to discuss customer engagement. I know customer engagement is not a new concept. We throw it around the office all the time. But what does it…
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