Category: Disney

• Convergence Customer Engagement Customer Experience Customer Service Disney Multichannel Process Social Media Technology Twitter

  Say Goodbye to the Call Center

  Earlier this week I attended the Customer Response Summit in Hollywood, Florida. It’s an In The Know event, a company that stays on the forefront of how corporations are dealing with customer care and customer experience in this rapidly evolving digital landscape. We used to call it Web 2.0, but…

  May 13, 2011
• Disney Education Music TMBG

  TMBG – They Might Be Geniuses

  As a parent of a 3 year old I am in constant need of having a wide array of exciting media experiences on hand to entertain him. The trick is to find things that will captivate him, be educational, can hold up over time, and perhaps most important, not drive…

  February 9, 2008
• Customer Experience Disney Technology User Experience

  Disney’s DVD Fast Play Technology Isn’t Fast

  If you have kids you know what I’m about to describe. You have wiped the fingerprint smudges from a Disney DVD, loaded it in the player all while your kids are screaming to see it. On comes the FBI warning, then the Interpol warning (sometimes in French, that’s really helpful),…

  December 11, 2007