Category: Process

• Careers Convergence Dreams Process Productivity

  It’s December 2013. Did you Achieve Your Goals?

  Thought you’d like that headline. We have turned the January corner and if you are like many people in the corporate world you are still working on your 2013 goals. Yeah mine are done! Oh that was a bit smug wasn’t it. Well no matter, soon enough you will finalize…

  February 5, 2013
• Convergence Customer Engagement Customer Experience Customer Service Disney Multichannel Process Social Media Technology Twitter

  Say Goodbye to the Call Center

  Earlier this week I attended the Customer Response Summit in Hollywood, Florida. It’s an In The Know event, a company that stays on the forefront of how corporations are dealing with customer care and customer experience in this rapidly evolving digital landscape. We used to call it Web 2.0, but…

  May 13, 2011
• Process

  The Creative Brief and a Stop Sign

  The creative Brief can be the scourge or the hero of any project. No one really wants to craft one, but everyone says how important it is. We all know that without a well written and concise creative brief, you won’t get what you are expecting. So why is there…

  October 21, 2008