Category: Culture
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Artivism as Activism in Laguna Canyon
It was only recently that I learned of the term “artivism.” It came to me through a friend by way of an amazing project and a book. The project emerged from the mind of Mark Chamberlain a California artist who used his formidable photography talents to mobilize a community. With the…
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Career Opportunity at Discover Bank
THIS ROLE WAS FILLED ON JUNE 13, 2014 I’ve recently changed roles at Discover and am working on building out my digital team. There’s already a solid group of professionals in place shaping a best-in-class banking platform, but we are rapidly growing and I need more help. This is a Senior…
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Tesla: Inventor of the Electrical Age: Book Review.
A search on Amazon of “Nikola Tesla in books” will repaint your browser with 1,872 choices. A Viemo search on Nikola Tesla will yield 552 videos across 56 pages. That’s too much content for me to absorb with my busy schedule so I did what I always do when faced with so many choices.…
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Outside In: Forrester Customer Experience Forum 2012
Last week a steamy New York City hosted the Forrester Research Customer Experience Forum, Outside In: The Power Of Putting Customers At The Center Of Your Business. The forum content was carefully designed to support and provide real world examples connected to the upcoming book Outside In by Kerry Bodine and…
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Apples will Continue to Fall from Trees
It’s not so much that Steve Jobs has stepped down as the head of Apple that saddens me, it’s the reason why he is stepping down. Cancer invades so many people’s bodies and it’s a ruthless scourge. Regardless of which side of the technology war you are on, no one…
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Can Customer Experience Drive Business Decisions?
Companies are getting more serious about delivering a better customer experience. Thanks to research firms, passionate consultants and champions inside company walls, senior executives are more aware of CX and willing to support staff and programs to improve it. So how far will they go? Right now it’s about making…
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Performance Management Time
If you work in corporate America then right about now it’s Performance Management time. As a manager I spend quite a bit of time talking with my team members, taking detailed notes throughout the year and then reading their self evaluations. I’m fortunate to have a wonderful staff that works…
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