I’ve always been a book person. No, I mean a BOOK person. Collector, curator, lover of the dust jacket, size, shape and smell of the printed word on paper. I know how books are paginated, printed, bound, packed, shipped, and how to write a publishing contract. My first career was the general manager of an [...]
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Four Years of Blogging – So What
October 24, 2011
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This month marks my fourth year of writing on this blog. I have posted 265 times, created 147 categories and made 725 tags for all this content. This pales by comparison to tens of thousands of others, and I’m not even talking about the pros. For me this has been and continues to be an [...]
Read moreStart Small, Then Subtract
September 13, 2011
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Addition or subtraction? It’s not a trick question (boxers or briefs?). It’s a legitimate question. Designing interfaces today is more challenging than ever. As servicing, marketing, branding, lines of businesses, channels and devices converge, it is more important to leverage data to make the right display choices. But there is so much data, and it’s [...]
Read moreSay Goodbye to the Call Center
May 13, 2011
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Earlier this week I attended the Customer Response Summit in Hollywood, Florida. It’s an In The Know event, a company that stays on the forefront of how corporations are dealing with customer care and customer experience in this rapidly evolving digital landscape. We used to call it Web 2.0, but that doesn’t capture what’s happening [...]
Read moreeMetrics Marketing Summit 2011 – Data Storytelling
March 15, 2011
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This was my first eMetrics Summit, and I must say I was quite impressed all around. I was asked to present and sit on a panel about social media metrics and so I arranged my schedule to specifically attend that Monday session. Fly in late Sunday and back out early Tuesday. I soon discovered that [...]
Read moreiPod Nano to Become a Touch Watch
December 4, 2010
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Scott Wilson is the founder of Chicago based design firm MINIMAL, and he has a new project. Mr. Wilson and his colleagues are working to integrate the Apple iPod Nano into the first multi-touch wrist watch. How cool is that! Scott’s studio seems to have the chops to do this, having worked in technology, interaction and [...]
Read moreThink Finance with Google: Tortoise and Hare Mash-up
November 20, 2010
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It’s been more than two years now since Lehman Brothers collapsed, signaling the public start of the worst economic crisis in U.S. history. Two years in a downward spiral, followed by a bit of leveling off and now a narrow beacon of light piercing the blackness. Despite all those headwinds and pressure, most financial services [...]
Read morePassion and the Digital Space: A Moment in Time
September 18, 2010
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There are over 133,000,000 blogs actively indexed by Technorati. Each day 900,000 posts are published to those blogs and they are read by 346,000,000 people worldwide. Well, maybe not all of those 900 million posts are read. Those numbers stagger the mind (see source here). But serious blogging is about words, not numbers. Content, not [...]
Read moreAutomation and Headcount
July 12, 2010
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Most of us are always reviewing org charts and work flows in search of ways to become more efficient. Over time businesses evolve, economic climate changes and technology advances, often spawning automated solutions that can do what was once manual. On the surface automation seems like a no-brainer trade off of human capital. And why [...]
Read moreThe New Yorker Cover Re-Imagined on an iPhone
May 26, 2009
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I’ve been getting The New Yorker magazine in my mailbox for about 13 years. The archivist in me used to save every issue. It was pretty easy, after all why did I buy a big house if I wasn’t going to fill it up? But three years ago I moved, so the recycle bin got [...]
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