Category: Twitter

• Facebook Twitter

  

  Social Media – Nine Years In

  Nine years ago this evening I sent my first Tweet. I believe this was after I joined Facebook, but it’s all a blur. For years I was energized by the small pipe platform of Twitter. I saw it as a way to connect with people all over the globe. A…

  February 23, 2017
• Film Social Media Twitter

  Six Years on Twitter. How Many More?

  I was contemplating whether or not to blog about why I’m on Twitter and how I use it. My first Tweet was February 23, 2008. For some unremebered reason I put it on my iCalendar that day with a perpetual repeat. The internal food fight of whether I should give it…

  February 22, 2014
• Social Computing Social Media Twitter

  Five Years on Twitter, or How I Spent 18.1 Days of my Life

  Updated April 5, 2013. Some content previously published. I’ve been using Twitter for five years. It’s amazing to see how much Twitter has changed over that time. Actually it’s only over the last 24 months or so that they have made significant leaps, with the first years serving as setting…

  April 5, 2013
• Customer Experience Customer Service Facebook Personas Social Media Social Networks Twitter

  Improving the Customer Experience with Social Media

  I have been thinking lately about how customers form their perceptions of brands and what we can do about influencing those memories. Brands and products can easily become look alike commodities, which makes gaining mind and wallet share more difficult. Brands want to be distinctive, stand out among the crowd…

  May 5, 2012
• Blogging Convergence iPhone Technology Twitter

  Four Years of Blogging – So What

  This month marks my fourth year of writing on this blog. I have posted 265 times, created 147 categories and made 725 tags for all this content. This pales by comparison to tens of thousands of others, and I’m not even talking about the pros. For me this has been…

  October 24, 2011
• Convergence Customer Engagement Customer Experience Customer Service Disney Multichannel Process Social Media Technology Twitter

  Say Goodbye to the Call Center

  Earlier this week I attended the Customer Response Summit in Hollywood, Florida. It’s an In The Know event, a company that stays on the forefront of how corporations are dealing with customer care and customer experience in this rapidly evolving digital landscape. We used to call it Web 2.0, but…

  May 13, 2011
• Twitter

  Three Years on Twitter, or How I Spent 10.2 Days of my Life in the Stream

  Today, February 23, 2011 marks the third anniversary of my first Tweet. Honestly, I don’t remember what I Tweeted. It would be great to say it was something memorable like, “Watson (the IBM Watson), come here I need you.” But alas it probably wasn’t that profound. During those three years…

  February 23, 2011
• Networks Productivity Social Media Twitter

  Think + Action = Results

  Today we honor Martin Luther King, Jr. He was a man who obviously thought long and hard about important things and how to change them so more people could have equal opportunity to pursue their dreams. Dr. King knew his actions were putting him in danger, but he calculated that…

  January 17, 2011
• Customer Engagement Forrester Research Marketing Measurement Metrics Networks Social Media Social Networks Twitter

  Adaptive Marketing: Coping with Real Time Customers

  The theme of the recent Forrester Marketing Forum held in Los Angeles this past April was Adaptive Marketing: How to Design a Flexible Organization to Thrive on Change. As usual there were Forrester speakers and presentations by big brands who have been working to either adapt their own marketing efforts to…

  May 14, 2010
• Art Museums Social Media Technology Twitter

  Art, Journalism and Dialogue in the Internet Age

  As a technology optimist I am almost always in favor of pushing the art  and science of the web further. As we know the current period is hyper-focused on Social Media. We hear a lot of discussion about the new era of personal journalism. The news is now frequently reported…

  November 23, 2009
• Forrester Research Mobile Social Media Social Networks Technology Twitter

  Multichannel Mania at the 2009 Forrester Consumer Forum

  Just back from the Forrester Consumer Forum. I say just back, but actually it took place in my hometown, Chicago. There was a great turn out and some very engaging keynotes. One of the major benefits of attending a Forrester event is the quality of presenters and attendees. I had…

  October 30, 2009
• Meme Social Media Twitter Yahoo

  Is Yahoo Stalking Twitter?

  Many of us have been wondering if, or really when, someone would try to compete head to head with Twitter. We all know of Twitter’s explosive growth and we love it and hate it, but use it. To date there has yet to be a worthy competitor. Perhaps that’s changing.…

  September 1, 2009
• Social Media Twitter

  Is Twitter Losing its Value Exchange Power for the Individual?

  It’s only 3 years old, but Twitter seems to be transforming faster than it’s adding users. Two years under the radar, one year in steady growth; the fourth year (over 14 million members) is shaping up to possibly be  “thee” year it will flirt with the mainstream. And that’s when…

  April 24, 2009
• Books Kosmix.com Social Media Technology Twitter

  Kosmix.com – Table of Contents for the Web

  My roots are in books. I ran a chain of retail bookstores in the ’80’s, became a buyer at a wholesaler responsible for making fiction and non-fiction merchandising decisions for dozens of national chains, and eventually evolved to publishing. As the web emerged one of the obvious shortcomings I observed…

  March 16, 2009
• iPhone Social Media Twitter

  Tweetie is now Twitter on my iPhone

  I’ve tried several Twitter iPhone applications, Twitterific, Twitfire, Twittelator and most recently Tweetie. Here’s my take. Twitteriffic has a richly designed screen with a nice collection of settings that mirror the iPhone interface. It’s pretty fast, but unless you upgrade you get ads. Twitfire is essentially a quick way to…

  January 17, 2009
• Social Media Technology Twitter

  Mumbai Tragedy will be Game-Changer for Social Media

  I was up very late last night tracking the terrorist attacks in India on Twitter using TweetDeck and Tweet Grid. My mind flashed back to September 11th and the parallel was immediately made by dozens of people and news agencies. My wife was upstairs watching the events unfold as Breaking…

  November 27, 2008
• Social Media Twitter

  Why I’m on Twitter and How I Use It

  When I welcome my latest Twitter followers I link them (you?) to this post. If you have arrived here from that Tweet, thank you for following me. If you simply found your way to my blog, and you’re on Twitter, please feel free to follow me at twitter.com/stevefurman. If you’re…

  November 19, 2008
• Social Media Twitter

  Twitter: Marketing Platform or Online Pen Pal Service?

  I started using Twitter on August 7th of this year. Like so many of us time is a premium and even though I am quick to try something, I will drop it like first period French if I don’t see any value for me or a path to providing value…

  November 9, 2008
• Twitter

  Fall Semester is in Session – What’s Your Twitter Grade?

  If you Twitter and you’re serious about it you will want to know your grade. Mine is 25 out of a possible 100, so I’ve got some work to do. The Twitter king right now is Barack Obama. I rank way down on the list, but aspire to move up.…

  September 15, 2008
• Networks Twitter

  Twitter Friends Network Browser – For Those That Tweet

  Neuro Productions, the company that created this application seems to be one person, Hris Timmerman. He lives in Antwerp (Belgium) and is a self-proclaimed Adobe flash addict, and apparently a good one. He created the Twitter network browser application. It allows you to enter a Twitter name and see their…

  August 14, 2008